The upward communication is the process in which employees directly communicate with their managers. It is a two way process where the manager communicates with the employee. It can be done in person or by phone. It is a good way to keep employees engaged and motivated.
Upward communication is often considered to be a more formal and less personal way of communicating than downward communication.
.webp "Upward Communication")
Advantages of Upward Communication
There are many benefits of upward communication, including improving employee retention, increasing productivity, and improving the quality of the company's work. Upward communication is a very effective way to improve the quality of a company's work. It can also help to improve employee retention.
Improving employee retention
In an era where every day brings new news of companies letting go of their employees as a cost-cutting measure, retaining your best employees can be a major challenge. Many companies are finding that having an open-door policy for employees, where they can directly communicate with top management and have their concerns addressed, is a very effective way to improve employee retention.
This is because employees who feel heard are more likely to stay with a company and are more likely to be vocal about their concerns with the company’s operations.
Increasing productivity
An organization can increase its productivity by communicating with employees. Studies have shown that open communication in the workplace has a positive impact on productivity. Companies that encourage communication among employees can boost their productivity.
This is because employees who feel heard are more likely to stay with a company and are more likely to be vocal about their concerns with the company’s operations.
Improving the quality of the company's work.
Open communication improves the quality of the work done by the company’s employees. This is because when employees feel heard, they are more likely to be creative and come up with solutions to problems.
This can lead to better products and services being offered to clients. It can also lead to fewer defects in the products and services being offered by the company.
Disadvantages of Upward Communication
There are several disadvantages to using upward communication.
First, it can be slow and bureaucratic, due to the need for approvals from multiple levels in the organization.
Second, it can lead to information overload for higher-level managers, who may not have time to read all of the reports and emails they receive.
Third, it can be difficult to know when to use upward communication and when to use other forms of communication such as face-to-face meetings or informal conversations.
Finally, upward communication can damage relationships if it is used inappropriately or without proper justification.
Conclusion
Communication is an essential part of any business. If a company fails to have effective communication among its employees, it will lose productivity and have substandard products and services offered to customers.
Open communication in the workplace can improve employee retention, increase productivity and improve the quality of the work done by the company’s employees.